Refund Policy

Refund Policy for Get a Grip

Thank you for choosing Get a Grip. We are committed to providing you with high-quality products and a positive shopping experience. Our Refund Policy is designed to address any concerns you may have regarding refunds and returns.

1. Returns and Exchanges:
We gladly accept returns and exchanges within 30 days of the delivery date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when received. Please contact our customer support team at hello@getagripsocks.ca to initiate the return or exchange process.

2. Refund Eligibility:
Refunds will be processed for items that meet the criteria outlined in our Returns and Exchanges policy. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds will be issued to the original method of payment.

3. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure that your return is received.

5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at hello@getagripsocks.ca. We will work with you to resolve the issue promptly. In some cases, we may request photos of the damaged or defective item for assessment.

6. Processing Time:
Refunds will be processed within 3 -5 business days of receiving the returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.

7. Refund Status:
You can check the status of your refund by logging into your account on our website. If you have any questions or concerns about the refund process, please contact our customer support team.

8. Changes to the Refund Policy:
We reserve the right to update or modify our Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

At Get a Grip, customer satisfaction is our priority. If you have any questions or require assistance regarding refunds or returns, please reach out to our customer support team at hello@getagripsocks.ca. We appreciate your understanding and thank you for shopping with us!